What the bench file holds
Seven things are written down when a board is ordered, and each one is named below with what is in it and how long it stays. The two typefaces on this page are requested from Google's font servers as the page loads, so that request carries your browser's address to Google in the ordinary way of a hosted font.
The order form.
It holds the sizes in mm, the timber, any groove or hand hole asked for, and the e-mail address the order arrived from, which reaches us at workshop@thehrdwood.store. We keep it while the piece is being made and for six years after despatch, since that is the span our accounting records run to.
Kept six years from despatch
The e-mail thread.
Sizing is settled in writing, so the thread that confirms a size stays attached to the order it belongs to. It holds what you wrote to us and what we wrote back, which is how a dispute over a millimetre is settled from the record rather than from memory. It is filed with the order form and runs out at the same time.
Kept six years from despatch
The delivery address.
It holds the name, street address, postcode and a telephone number for the courier, printed on the label and passed to the carrier who takes the box. The courier holds its own copy under its own terms, and ours stays with the order form for the same six years.
Kept six years from despatch
The card payment.
The card details are entered with our payment processor, which handles the authorisation and holds the card record on its own systems as the merchant of record for that step. What comes back to us is the amount, the currency, the last four digits and a transaction reference, and those sit in the accounts for six years.
Kept six years in the accounts
The workshop file.
It holds the measured sizes of the finished piece, the timber it came out of, the coats of oil it took and the day it left the bench, filed against the order reference. We keep it for as long as a remake or a repair might be asked for, so the same board can be cut again to the same figures.
Kept while a remake is possible
The page you are reading.
This site is a set of plain files with no account to open, no form to submit and no analytics script running behind it. The one request that leaves your browser for another party is the font request named at the top of this page. Everything else on the page, including both calculators, runs on your own device and leaves nothing with us.
Nothing recorded by the page itself
The bench copy.
THEHRDWOOD LTD, of 20-22 Wenlock Road, London, N1 7GU, decides what is kept in these records and is the controller of them. Write to workshop@thehrdwood.store with an order reference and we will attach that order file to a reply e-mail, correct anything in it that reads wrong, or clear it from the bench where the accounts allow.
Company No. 14137531 · England & Wales
| Record | Where it sits | How long |
|---|---|---|
| Order form | Workshop order file | Six years from despatch |
| E-mail thread | Workshop mailbox | Six years from despatch |
| Delivery address | Order file and courier label | Six years from despatch |
| Payment record | Accounts, processor holds the card | Six years in the accounts |
| Workshop file | Bench folder, by reference | While a remake is possible |