What the bench file holds

It holds the sizes in mm, the timber, any groove or hand hole asked for, and the e-mail address the order arrived from, which reaches us at workshop@thehrdwood.store. We keep it while the piece is being made and for six years after despatch, since that is the span our accounting records run to.

Sizing is settled in writing, so the thread that confirms a size stays attached to the order it belongs to. It holds what you wrote to us and what we wrote back, which is how a dispute over a millimetre is settled from the record rather than from memory. It is filed with the order form and runs out at the same time.

It holds the name, street address, postcode and a telephone number for the courier, printed on the label and passed to the carrier who takes the box. The courier holds its own copy under its own terms, and ours stays with the order form for the same six years.

The card details are entered with our payment processor, which handles the authorisation and holds the card record on its own systems as the merchant of record for that step. What comes back to us is the amount, the currency, the last four digits and a transaction reference, and those sit in the accounts for six years.

It holds the measured sizes of the finished piece, the timber it came out of, the coats of oil it took and the day it left the bench, filed against the order reference. We keep it for as long as a remake or a repair might be asked for, so the same board can be cut again to the same figures.

This site is a set of plain files with no account to open, no form to submit and no analytics script running behind it. The one request that leaves your browser for another party is the font request named at the top of this page. Everything else on the page, including both calculators, runs on your own device and leaves nothing with us.

THEHRDWOOD LTD, of 20-22 Wenlock Road, London, N1 7GU, decides what is kept in these records and is the controller of them. Write to workshop@thehrdwood.store with an order reference and we will attach that order file to a reply e-mail, correct anything in it that reads wrong, or clear it from the bench where the accounts allow.